Privacy Policy

1. Introduction

Your privacy is our top priority. That's why we've made our privacy policy simple and easy to understand. With VoiceX, you're in full control of your data. We give you two clear options: share minimal, anonymized data to help improve the app OR keep everything private.

Here's how it works:

2. Why We Use Cloud Processing

VoiceX uses cloud servers rather than on-device processing to deliver fast and highly accurate voice dictation. When audio is processed in the cloud, the data is handled only for the purpose of generating a transcription.

Private Mode is enabled by default which ensures:

• Your recordings are never stored on our servers.
• Audio sent to the cloud is used exclusively for real-time processing and is automatically deleted once the transcription is complete.
• All recordings and transcriptions are stored only on your device, where you can review, manage, or delete them at any time.
• VoiceX does not retain copies, logs or backups of your audio on its cloud infrastructure.

These measures ensure that your data remains fully under your control at all times.

3. What We Collect and Why

To provide and maintain your VoiceX account, we collect only the minimum information necessary:

• Name and Email: Used to create your account, manage access, and communicate essential service updates.
• Personal Dictionary Words: Stored so the app can recognize your custom vocabulary and improve transcription accuracy for your use case.

We do not collect, store, or have access to any dictated text, audio recordings, or screen content. All dictation data stays on your device and is fully controlled by you.

4. How Long we Keep Data

Always and if a user wants to delete they can.

You can delete your data from your account settings.

5. How “Transcript History” Works

You may notice you can view your transcript history and recordings for dictation in the app. This is only stored locally on your device for you to view.

6. How “Context Awareness” Works (Optional Opt-In)

If you turn on Context Awareness, VoiceX can read, not collect, relevant text data from the active window to improve dictation accuracy.

While this helps the app better understand what you're trying to say:

• Recognize niche terms and names to spell them right.

You can turn this feature on or off anytime in your settings.

When it's off, no app content is used for transcription. This data is never stored.

7. Data Security

We use a combination of technical and organizational measures to protect your data. This includes the following:

• Secure at rest: Anything stored in our database is encrypted, so it stays safe even when it's not being used.
• Secure in transit: Your data is protected with encryption (TLS) when it moves between your device and our servers.
• Access Controls: We use strict rules to make sure only the right people or systems can access the right data (this includes row-level security and role-based permissions).
• Compliance matters: We follow best practices and standards like GDPR and SOC 2 to stay responsible and reliable.

8. When We Share Data

We may share limited information with trusted partners to operate and improve VoiceX. These partners help us with essential services like troubleshooting coverage issues and managing customer service. In rare cases, we may share information if required by law or for security reasons.

9. Children Data

VoiceX is not intended for children under 13 (or under 16 in some regions) without parental consent. If you believe a child's data has been shared with us in error, contact us right away.

10. Policy Updates

We may update this Privacy Policy as the app evolves. If we make any major changes, we'll notify you in the app or via email. You can always find the latest version here.

11. Contact Us

If you have questions or concerns about this Privacy Policy, email us at support@heyvoicex.com.